OBJECTIVE:

EXPERIENCE:

4/2008 - Present

Industry: Accounting and Auditing Services

Income Tax Preparer/Bookkeeper

Income Tax Preparer, Data Entry, and Bookkeeper.

Income Tax Preparer and data entry of tax information. Perform Bookkeeping for clients by utilization of QuickBooks. I receive and log payment for taxes and bookkeeping by cash and check. I also file forms and handle receptionist duties when needed. I started part time 4/08 to 10/08 and transition to full time 10/09.

10/2008 - 10/2009

Industry: Internet Services

Technical Support, Other

iTunes Technical Support to Apple, Inc. customers.

Contract employee to Apple, Inc. in their iTunes department were I troubleshooted technical problems with customers iTunes Store account.  I corrected  and resolved problems and  issues that involve downloading songs, billing problems, missing purchases,  advising on computer system requirements, creating new accounts, refunds, regrants, troubleshooting computer problems, song upgrades, and store credit.   

8/2006 - 2/2008

Industry: Automotive and Parts Mfg

Member Services Specialist II

Assisted members with our new and used car buying service which entailed the best price upfront at the dealership. Renewed member's membership by taking payments, adding and deleting associates, and upgrading memberships to better plans. I was consistently one of the top revenue specialist of our department. I provided members with driving directions, road conditions, and trip tiks. I also provided many AAA credit card, auto and homeowner referrals to their respective departments which enable me to earn excellent bonuses.

11/2004 - 4/2006

Industry: Broadcasting, Music, and Film

Production Specialist

Data Entry of Radio Advertising contracts from advertising across the nation. Produce billing logs and records. Provided customer service by interacting with sales assistants, account executives, national sale managers, rep firms, and media agencies by collecting on past due accounts. Constructed excel reports to show profits and losses. Verified post and pre log reports of radio commerical schedule.

10/2003 - 9/2004

Customer Service

Temporary contract employee to Allstate Insurance Company, Moore Wallace Forms, and Cashworks. At Allstate assisted agents and support staff with resets of their computer passwords via intranet. Involved good computer skills, troubleshooting, listening, and patience. At Moore Wallace job involved providing customers with product knowledge and billing issues. Assist customers with placing, missing , and tracking orders. At Cashworks approved and declined customers payroll checks by computer in a call center utilizing a set list of acceptance and decline criteria which involved quick thinking and fast paced data entry.

9/2002 - 6/2003

Clerical Associate

Constructed Approval and Denial letters for Cigna Health patients regarding medical procedures that had been requested by their physicians. Involved fast pace data entry across nationwide letter templates.

8/2001 - 6/2002

Client Service Representative II

Call Center that assisted physicians, nurses, and medical personnel in obtaining patients results, adding tests to previous lab orders, and assited in educating personnel on highly specialized tests for patients in a very high call volume setting and complex computer skills. Handled several tasks at once while providing exceptional customer service.

1/1996 - 6/2000

Claim Report Administrator

Large Call Center that consisted of inbound and outbound calls in which involved input new loss reports from auto and homeowner Allstate Insurance customers and establish inspection assignments for customers property damage. I was able to use professionalism, integrity, empathy, and understanding at this position. Demonstrated effective computer skills during tenure. Began tenure as a temporary employee through Todays Temporary.

7/1992 - 6/1995

Medical Technician

Operated Olympus AU800 testing T3 and T4 for hyper/hypo thyroidism.Operated ACS 180 testing B12/Folate, Ferritin, TSH, Beta HCG, Digoxin, T3 RIA, etc.Abbott IMX testing of Estradiol, Alpha Feto protein, Beta HCG.Immune assays of Hepatitis, CEA, CA 125. Manual pipetting and testing of testosterone and progesterone.

EDUCATION:

5/1987

Bachelor's Degree

SKILLS:

Skill Name

Skill Level